Outage FAQs

Unless the cause of an outage is obvious (like a car hitting a pole) we don’t know how long it will take to find the cause and make the repair until a crew can locate and assess it. During widespread outages, this is even more challenging. After severe storms, it can take a long time just to assess the extent of the damage. Above all, our priorities are in this order: first make it safe, assess the damage, and then restore service. We can only begin restoring power after we have an idea of the problems in the system.

CREC follows a hierarchy of repair to restore power to the most members at once – there are a few reasons for this besides just member count.

If you think of CREC’s electrical system like a network of roads, and those roads leading to your home are blocked, even if your driveway is clear, you won’t make it home. During an outage, problems can occur at any stage of the transmission or distribution system. If there is damage at both a substation and the line delivering power to your home, fixing the service line to your home first isn’t going to help, because the damage "upstream" -- at the substation -- will prevent power from reaching your home.

Often, the damage sustained at the service line level is the most time-consuming to repair. A crew might spend the same amount of time restoring power to a few members as it takes to restore power to hundreds of members.

A great percentage of CREC’s service area is covered by mature trees, which the cooperative does its best to keep trimmed and away from our lines, however, we can only remove what is within our legal right-of-way. A storm with high winds can knock down plenty of trees, taking our lines and poles with them. While CREC is currently in the process of upgrading its system, even the newest and best can’t overcome severe weather with winds at 50 mph or more. Trees that are located well out of the right of way can still be blown into the lines.

Although about 45% of CREC’s lines are underground, burying lines doesn’t necessarily guarantee fewer outages. Those lines are fed from overhead lines connected to our substations. If your lines are underground and you’re experiencing an outage, the outage source might stem from an overhead line that is connected to your underground line. To fix an underground line outage, crews have to dig up the line to locate the issue and repair it which takes longer.

Besides tree branches getting in the way of lines or taking them down during high winds, the next top culprit of outages are animals such as squirrels who chew power lines or get into substations and cause havoc – this happens more than you would think. Vehicle accidents are also sometimes an issue, cars and tractors occasionally hit poles or pull down overhead lines. These outages are especially dangerous because of the potential for an energized line to come in contact with a vehicle full of people.

Just finding and locating where lines have been pulled down by trees or poles are damaged is time-consuming. And some service areas are not possible to reach by truck thus crews have to physically walk the line to find out where the issue is located.

In the event of a storm with continuous rain, it’s even harder as creeks and roads flood, and crews can’t immediately reach the areas that need help. Roads are often inaccessible and blocked by trees and debris, and CREC has to wait for the county to clear them. When poles are down or damaged, it can take anywhere from 2-4 hours to replace each, depending on what’s happened to them -- while a broken pole may be easy to see, it takes a long time to repair. A bad or damaged insulator can be fixed quickly however they are very difficult to locate.

Yes. CREC has a medical alert registry. When you register for this program, you are placed on a registry list, so every reasonable effort may be made to provide advance notice of a planned maintenance outage. The registry also helps prioritize service restoration when possible after an unexpected power disruption. It is always encouraged that members who are medically dependent on electricity have a backup plan in place (i.e., having a generator, being able to move to a shelter or a family member’s home who has power) if an outage is extensive, and the co-op is unable to quickly provide estimated times for restoration.

Yes – and CREC encourages its members to take whatever steps possible to be ready for an outage, such as:

· Put together a power outage emergency kit (water, non-perishable food, extra batteries, first aid kit, candles/matches)

· Take an inventory of the items you need that rely on electricity.

· Plan for batteries and other alternative power sources to meet your needs when the power goes out, such as a portable generator.

· Have flashlights for every household member.

· Have a plan B, such as going to the home of a family member or friend whose power is still on, to an emergency shelter, or a hotel.

The crew was likely there to perform a different job in the restoration process, such as a trouble-shooting crew looking for the cause of the outage so they can relay back to dispatch what equipment is needed to make the repairs – i.e., Will flaggers be needed? What about a tree crew? A repair crew will then be sent to the location with the necessary supplies, equipment, and linemen.

During a large outage, crews may arrive with the job of making things as safe as possible first – for members and our lineworkers – disconnecting power, assessing the situation, making safe downed wires, and so on, and then leaving to continue this process at another location where there is damage. The actual repair happens later by a different crew.

2025/26 Annual Report is now live.:

How long will it take for my power to be restored?

Can't we upgrade our infrastructure to be better prepared for large storms?

The lines in my neighborhood are underground, so why does my power go out during a storm?

Why does power go out even when it's not storming?

Why does it take so long to restore power?

What if a family member has a medical need for electricity, is there a way to be prioritized?

If my power is out for a long time, how do I know how long the food in my refrigerator/freezer will last?

Is there anything I can do to be prepared for an extended outage?

My power is out but my neighbor across the street has power. Why?

I saw a crew arrive - and then they left without restoring my power - why?

I have power but there is a downed line near my yard. What should I do?