PLEASE NOTE: This website is not monitored 24/7. Questions submitted after or before normal operating hours may not be addressed until the cooperative opens at its regular time. If you have an emergency or need to report an outage, please call us at 800-392-3709 or use the MyCuivre app.
Report a power outage
To report a power outage, please call (800) 392-3709 Option 1. You can also get up-to-the-minute outage information by visiting our Outage Center page.
Call us
(800) 392-3709
Report an outage 24/7/365 or speak with a representative on weekdays from 8 a.m. - 4:30 p.m.
- Option 1: Outage/emergency
- Option 2: Automated account inquiry, pay by phone
- Option 3: Builder/Contractor
- Option 7: Right-of-way department and tree maintenance
- Option 0: For all other inquiries/to speak to a customer service representative
By mail
- For bill remittance: Please use the courtesy envelope that is provided with paper bills and is already preprinted with the proper address.
- For any other USPS mail:
- To our Troy location* — P.O. Box 160, Troy, MO 63379
- To our Lake Saint Louis location — 8757 Hwy N, Lake Saint Louis, MO 63367
Get in touch
Can't find what you're looking for above? Use the dropdown below to select your issue and reach out to a CREC team member.