Late Payments & Reconnect Fees
Our members' due date varies based on when we read your meter. We read all meters on a monthly basis, but have divided our service territory into meter reading cycles.
Your bill due date appears on your bill. Your bill is due upon receipt and becomes delinquent after the due date.
Cuivre River Electric Cooperative offers many options to make paying your bill convenient.
Payment Policy
Current charges are due upon receipt of bill. If payment for past due amount is not received immediately, service may be disconnected without further notice.
Additional Fees
Additional fees will be added for special trips to collect payments or reconnect service if account is delinquent.
Revised Fee Schedule in Effect November 1st
Beginning November 1, 2008 the fee schedule is:
Consumer Set Up $20.00
Meter Set Fee
Weekdays 8 a.m. — 3:30 p.m.: No Charge
Weekdays 3:30 — 8 p.m.: $100.00
Weekdays after 8 p.m.: $200.00
Weekends & Holidays: $200.00
Returned Payment: $30.00
Residential Deposit Based on potential delinquency risk*
Low: No Deposit
Moderate: $150.00
High: $250.00
Commercial Deposit: $300.00
Collection Fee: $40.00
Reconnect Fees Disconnect for Non-Payment
Weekdays 8 a.m. — 3:30 p.m.: $35.00
Weekdays 3:30 — 8 p.m.: $100.00
Weekdays after 8 p.m.: $200.00
Weekends, Holidays: $200.00
Meter test**
Single phase: $25.00
Multi-phase: $50.00
*Risk verified by credit bureau. CREC retains the right to increase, decrease, waive or hold security deposit for term of service.
** Refundable if meter malfunction verified.
Fee schedule adjustments recently adopted by the Board of Directors will become effective next month, Manager of Finance and Accounting Susan Dollins has announced.
The Cooperative reserves the right to charge fees to recover agency costs incurred when collecting delinquent payments.
Payment Options
In person. Visit CREC offices 8:00 AM through 4:30 PM weekdays.
Drive Up. Use the Troy Drive Up 7:00 AM through 7:00PM weekdays.
Night Deposit Box. Pay 24/7 at any CREC office.
Phone: Call 800-392-3709, Ext. 395, 7:00 AM through 11:00 PM weekdays to pay with your Visa®, MasterCard® or Discover® credit or debit card.
Mail. Send your payment in the enclosed courtesy envelope. Please allow time for your payment to be processed before delinquent date.
If you pay by check you authorize CREC to make and electronic debit from your account at the financial institution indicated on your check. The debit will be for the amount of your check only.
Contact CREC to learn more about payment options. Call 800-392-3709, 636-695-4700 or 636-528-8261 Ext. 397 weekdays from 7:00 AM through 11:00 PM or visit any CREC offices weekdays from 8:00 AM through 4:30 PM.
Another convenient option is the EZ-Pay Automatic Payment Plan. Never worry about being late again.
Payment Arrangements
If it's not a matter of time, but you don't have the money pay your bill, please contact our Billing Department at 1-800-392-3709 Ext. 393 before your bill's due date. It may be possible to extend your payment beyond the current due date.