RESIDENTIAL SERVICE

Electricity is a necessity of life. From heating our homes, to keeping food fresh and surfing the web, we depend on electricity to be available when we need it.

 

Because you purchase electricity from Cuivre River Electric Cooperative, you are a cooperative owner as well as an electric consumer. Cuivre River exists to serve you, and strives to deliver reliable, affordable electricity and energy services.

 

Residential - In This Section

  • Membership Application – Applications are available at Cuivre River Electric Cooperative offices in Troy and Lake Saint Louis.
  • New Construction Application – Applications are available at Cuivre River Electric Cooperative offices in Troy and Lake Saint Louis.
  • Residential Energy Rates –Your Cuivre River Electric Cooperative bill is comprised of several elements. An explanation of the Residential Energy Rates is provided.
  • Monthly Billing & Payment Information - In order to provide you with the very best service, Cuivre River Electric offers our members a number of payment options, as well as a variety of programs that will help you save money and better understand and manage your account.
  • Energy Use & Efficiency – Electricity is one of the few things that we use first and pay for later. Creating an efficient environment can mean a more comfortable and convenient home with lower heating and cooling costs. Electricity plays an important role in a home's efficiency.
  • Electric Meter Equipment – Your Cuivre River Electric meter connects energized power lines to your home. If the meter requires service or disconnection for any reason, trained employees are available to assist.

 

Apply for Service

 

Visit any one of our two Cuivre River Electric Cooperative locations Monday through Friday from 8 a.m. to 4:30 p.m.

 

Telephone support available (800) 392-3709, ext. 4394 Monday - Friday 7 a.m. to 11 p.m.

 

You Will Need:

  • $20.00 Set up Fee (non-refundable)
  • A security deposit may be required for service
  • Name, Phone Number, Mailing and Service Address
  • Work and cell phone numbers
  • E-mail address (if applicable)
  • Social Security Number of all applicants
  • Additional documentation may be required

 

Account Information Change Request

 

Your Cuivre River Electric Cooperative account information can be updated by calling (800) 392-3709, ext. 4394.

 

You may also visit with one of our Consumer Change Representatives at either location, 8 a.m. to 4:30 p.m., Monday through Friday.

 

Residential Energy Rates

 

Your Cuivre River Electric Cooperative bill will be mailed about the same time each month, within 28-32 days. Occasionally your energy use may be estimated. Your bill may contain the following items:

 

Residential Energy Charges:

$0.0945 per kwh for First 400 kwhs per billing period

$0.0750 per kwh for Next 1400 kwhs per billing period

$0.0565 per kwh for Over 1800 kwhs per billing period

 

  • Service Availability Charge: This charge of .70 cents a day covers the cost of bringing electricity to your home, and does not include energy.
  • Dusk to Dawn Charges: Optional $9.12 / per month for energy and maintenance (where available).
  • Green Power: You can choose to purchase part of your monthly energy from renewable sources. If you purchase Green Power a separate monthly charge will appear on your bill.
  • Power Quality Plus: Equipment is available for you to purchase or lease. When applicable, Power Quality Plus monthly lease charges appear on your bill.
  • Local and State Taxes: Taxes may vary by city, county and predominant use of electricity designated when you apply for service (residential, commercial, etc.).
  • Operation Round Up: All members will be enrolled in Operation Round Up as membership is established. Participation in Operation Round Up is voluntary and a member may opt out of the community trust program at any time. If you choose to pay the itemized Operation Round Up amount, your electric bill is "rounded up" to an even dollar each month. Your extra pennies (one cent to 99 cents) will help support education, health, youth, home weatherization, emergency service and community services in your local area each month. Contributions go to the Cuivre River Electric Community Trust, and are tax deductible.

 

Monthly Billing & Payment Information

 

Cuivre River Electric is dedicated to proving our members with a dependable supply of electricity and related services consistent with sound business practices. The following topics are directly related to your Cuivre River Electric Billing and Bill Payment.

 

  • Your Electric Bill - The bill provides you with detailed account information and monthly usage.
  • Your Bill Payment - Pay or review your account online. Pay or track your monthly energy use and account activity.
  • Budget Billing - Helps you avoid seasonal highs and lows with an even monthly payment. When you enroll in Budget Billing, your budget amount is figured from your previous 12 months use plus a small percentage to allow for seasonal temperatures.
  • eBill Payment (Automatic Payment Plan) - Cuivre River Electric Cooperative offers our members the convenience of a monthly draft, eBill Payment Automatic Payment Plan, either from their checking account or credit card. It's a free, convenient way to pay your monthly electric bill.
  • Late Bill Payments - Our members' due date varies based on when we read your meter. We read all meters on a monthly basis, but have divided our service territory into meter reading cycles.

 

Personal, Virtual Payment Options Let You Choose

 

Cuivre River Electric Bill Payment Options. Cuivre River members have many payment options. A range of choices make convenience and necessity top priorities.

 

One little-known option is Due Date Choice*. "If you rely on a monthly income check, you can coordinate your due date with your own schedule," says Supervisor of Consumer Accounts Tammy Nolan. You can choose the 1st, 5th, 15th or 25th of the month for your due date.

 

Traditional paper payment options are still the choice of most members, according to Nolan. Courtesy envelopes provided with paper bills still carry most payments to Cuivre River by mail. Many members save the postage, but visit Drive-Up Windows in Troy (7 a.m. - 7 p.m.) and Lake Saint Louis (7 a.m. - 6 p.m.). Drop boxes are also widely used.

 

Beyond traditional bills you'll find several effortless, painless and flexible choices that offer either paper or virtual bills.

 

  • EZ Pay: Enroll to have payments automatically posted to your credit or debit card, or paid from your bank account.
  • MyPower Pre-Pay: Deposit not required. Choose your payment frequency and pay as you go. Forego a paper bill, and monitor your energy use and credit balance daily, weekly or monthly to match your budget.
  • Budget Billing: Make even monthly payments to reduce the impact of seasonal factors that can affect your bill.
  • Pay Online: Use Cuivre River's secure Member Portal 24/7/365 to pay month-to- month or enroll in EZ Pay. Select your payment methods, view your bill and account history, and go paperless if you choose.
  • Pay By Phone**: Call (800) 392-3709 ext. 4395 to pay by credit or debit card anytime of the day or night 365 days a year.
  • MoneyGram: Bring your Member Number and pay at any MoneyGram location (MoneyGram fee applies).

 

Call a Cuivre River Electric billing representative at (800) 392-3709, ext. 4395 weekdays 7 a.m. - 11 p.m. for assistance to pay by phone.

 

"More payment choices are in the future," Nolan says. "We're working to accommodate new tools technology offers, while maintaining traditional choices that offer a personal touch."

 

Methods may change, but one constant remains: if you use electricity, you will have a bill to pay. "We try to make paying your bill as easy and affordable as possible," she says. To learn more about bill payment options call (800) 392-3709, ext. 4393 weekdays from 7 a.m. - 11 p.m.

 

*Automated Meter Reading (AMR) equipment required; residential members only.

**Restrictions apply for accounts in arrears.

 

Energy Use

 

Electricity is one of the few things that we use first and pay for later. Although electricity really is a bargain, there are many things you can do to use electricity more efficiently.

 

Cuivre River Electric offers a home energy guide, as well as free energy audits by request at (800) 392-3709 ext. 4399 to help our members understand how they use energy in their home.

 

Energy Efficiency

 

Whether you are building, remodeling, or improving the energy efficiency of your home, you want to make the most of the time and money you invest.

 

Creating an efficient environment can mean a more comfortable and convenient home with lower heating and cooling costs. Electricity plays an important role in a home's efficiency.

 

Q. What Is A Kilowatt-Hour?

A. We pay for electricity in kilowatt-hours (kwhs). One kilowatt-hour is the equivalent of using 1,000 watts for one hour or using a 100-watt light bulb for 10 hours. When kilowatt-hours add up, electric bills get higher. And kilowatt hour usage is adding up more and more each year. According to statistics, the average family's use of electricity is increasing at a rate of 4 to 7 percent each year.

 

Q. What Does It Cost To Run My Appliances?

A. To calculate the exact use of your appliances, use the following formula. (Look for the serial plate on the bottom or back of the appliance. It lists the power used in terms of watts (w) or amps and volts.)

 

amps x volts = watts

watts x hours = watt-hours

watt-hours / 1000 = kilowatt-hours (kwhs)

kwhs x Residential Electric Rate* = estimated cost of using appliance

 

Example

 

We will use an electric hand mixer as an example. This appliance requires about 127 watts.

Following is how you would figure its usage for 15 minutes:

 

15 minutes = 1/4 hour, so 120 watts x 1/4 hour = 30 watt-hours

30 watt-hours / 1000 = .03 kwhs

.03 kwhs x .065 cents = .19 cent (nearly two-tenths of one cent)

 

For a larger appliance such as a water heater, remember that it is only running when it has clicked on and is actually heating water. The time your water heater is on varies according to how often you do laundry, take baths, or run the dishwasher. For this example, let's assume your water heater is on for three hours on a particular day (the national average).

 

4,500 watts x 3 hours = 13,500 watt-hours

13,500 watt-hours / 1000 = 13.5 kwh

13.5 kwh x .065 cents = 87.8 cents

 

Or, from another angle, you can see that you would use 4.5 kwh for every full hour that your water heater is on. That means it costs you 29.2 cents per hour.

 

Apply for Service

 

For new construction, or locations that have never had electric service, visit any one of our Cuivre River Electric Cooperative locations Monday through Friday from 8 am to 4:30 pm.

 

Telephone support is available at (800) 392-3709, ext. 4392 Monday through Friday 8 a.m. - 4:30 p.m.

 

Service guides are available at Cuivre River Electric Cooperative offices in Lake Saint Louis and Troy. The Residential Service Installation Guide can also be downloaded by clicking on the pdf link provided below.

 

Residential Service Installation Guide (PDF File)