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Dugans Rely On PQ+ To Protect Home & Family

Dugans Rely On Power Quality Plus To Protect Home And Family.Dave and Shirley Dugan of rural Moscow Mills are all about home and family. Between them they have 11 children, 37 grandchildren, 34 great-grandchildren and four great-great grandchildren. Two years ago, the family reunion drew a crowd of 81 relatives.
For 30 years the Dugans have called the Moscow Mills area "home." The extended Dugan family has three neighboring modular homes, and all have Power Quality Plus (PQ+) meter adapters that make "surge protection" part of the family's "home protection" plan.
Several years ago one of the homes suffered a lightning strike. “The surge nearly wiped out everything, including the TV, the microwave oven, the stereo, but didn’t get the refrigerator and the stove. We had to replace all of that," Dave says. "Fortunately I had insurance to cover it.”
“When I learned about Cuivre River's surge protection, I thought it would be a good investment. We haven’t lost anything else. We haven’t had any problems since then.” Meter adapters were installed in all three homes in April, 2006. The meter adapters' red indicator lights are still "on" and providing good protection.
Good word-of-mouth soon followed in family circles. “My niece’s home got hit by lightning, damaging nearly all of the kitchen appliances," says Shirley, now an enthusiastic PQ+ advocate. "She heard about what we had, and installed Power Quality Plus, too,” she adds. “Then, the neighbor across the street from my sister had a lightning strike that damaged kitchen appliances as well.” Soon after, the neighbor installed PQ+ surge protection.
Dave understands how important is is to protect electronic components. He works in the marine and locomotive diesel engine industry and rebuilds components for tugboats and locomotives. It’s fair to say he's familiar with the type of damage that can occur to equipment of all kinds.
“I’ve been asked at work about the surge stuff,” notes Dave. "People tell me they’ve lost this, they’ve lost that. I say, ‘hey, I’ve got this [surge protection] stuff on the meter.’ They've never heard of it.”
The Dugans have surge protection outdoors at the meter base, and indoors with plug-in surge protection for their home electronics. "No problems," says Dave. “It’s a no-brainer to have it installed. It costs me just $5.95/month and it’s cheap insurance.” And it's one more way he can protect the family from challenges brought on by a lightning strike.
After 15 years working with PQ+, Member Services Representative Bob Hysong says, “We’ve gained invaluable experience with surge protection equipment. We know the meter base devices have prevented damage, softened the blow of a lightning strike, and helped homeowners avoid filing insurance claims and paying deductibles."
"When people realize their homeowner's insurance may require them to pay a $1,000 out-of-pocket deductible if they file a claim for lightning damage, the concept and cost of surge protection makes a lot of sense,” he says. For a small monthly fee, they can prevent damage from most lightning surges. If damage occurs, it can be covered with no deductible by the TESCO product warranty.
There's no doubt that sensitive electronic components, TVs and entertainment systems have made consumers more vulnerable to lightning damage and more aware of the need to prevent it.
“I’ve lost count of the number of Cuivre River members who have told me about a new appliance, TV or computer they’ve just purchased and now want to protect from lightning,” says Hysong.
“Surge protection at the meter base offers the best front-end buffer from lightning’s effects. Plug-in surge suppression at the outlet has always been recommended, but is more important than ever to protect today's digital electronics,” he adds. His conclusion: An ounce of prevention really is worth a pound of cure.
More than 1,700 Cuivre River members trust the meter base adapters to protect their homes from lightning damage; many have stories to tell. “Protecting your family, your home and the things you value. That's what this is all about.”
To learn more or enroll in PQ+ contact Hysong at 800.392.3709, 636.528.8261, 636.695.4700, ext. 233, or
Lease a new PQ+ meter unit for $5.95/month by November 29, and get:
  • one free month
  • free installation
  • chance to win an 8-outlet multi-media surge suppressor ($67/value)

Is Power Quality Plus For You?


Cuivre River Electric Cooperative Energy Expert Bob Hysong.Member Services Representative Bob Hysong always expects some severe weather in November. An avid weather buff and Farmer's Almanac fan, he's often right. A change of season brings thunderstorms and lightning. So he's encouraging members to protect against lightning damage with a PQ+ lease now.


Residential meter base units can be leased for $5.95/month year 'round, but members who enroll in the PQ+ lease program during November receive the first month’s lease free. PQ+ meter base adapters are installed by a Cuivre River service crew at no extra cost.


PQ+ newcomers are also entered into a drawing to win a $69 multi-media plug strip. "If you've been thinking about enrolling, now is a good time to take action," says Bob. "Get lightning protection before storms roll in, and get in the prize drawing!"


The lease program is the primary component of PQ+, but there's more. "TESCO brand equipment includes a warranty that can help prevent insurance claims," says Bob. "That's a real advantage, compared to other brands. TESCO offers a great product, and stands behind it."


In addition to the lease program, PQ+ offers TESCO outlet and plug strips for purchase. Prices range from $19 for a single outlet cube to $75 for a strip with multiple electrical outlets, telephone outlets and coax cable outlets.


Hard-wire devices for incoming home telephone and coax cables are also available for less than $75 each. Equipment for three-phase power is available upon request.


To enroll in the PQ+ lease program or obtain warranty, price or equipment information contact Bob at or call 800.392.3709, ext 233.


Power Quality Plus

Why do I need extra surge protection?

By Bob Hysong, Member Services Representative 


Q. If Cuivre River has lightning arrestors and breakers on electric distribution lines, why do I need extra surge protection for my home appliances?


A. You are correct that a sophisticated network of protective devices on distribution lines help prevent a lightning or power surge from causing severe damage down line. However the voltage tolerance is much higher than many home appliances require. 



Utility line equipment is very effective as front-line protection, but there are two primary reasons it may be wise to increase the surge protection at your home or business:


TESCO Meter base surge protector.(1) meter base and surge strip protection can help reduce incoming voltage to tolerable levels, and (2) lightning, not power lines, is the most common source of electrical surges; lightning can strike anywhere, and enter your home by many paths, including coax cables and phone lines. 


A third advantage to choosing the TESCO brand equipment we offer through the Power Quality Plus program is insurance. If a surge enters your home through your meter and does cause damage, the TESCO Connected Product Warranty will cover the damage first. This usually helps you avoid filing a claim against your homeowner's insurance.  





TESCO Meter base hard wired surge protector.Q. What does the equipment protect?


A. Meter base surge protection covers the main components of major home appliances, including heating and cooling systems, water heaters, refrigerators, freezers, washers and dryers. You'll often hear these referred to as "white goods," a reference to the days when most major appliances were "white."  


Outlet plug strips used with a meter base device extend the protection to digital appliance features and home electronics, such as microwave ovens, big screen TVs, computers, answering machines, garage door openers and many other items. 




TESCO Plug strip surge protector.Q. What items are most vulnerable to damage?


A. Entertainment systems, computers and answering machines seem to be the most vulnerable items. They can sustain lightning damage from multiple points of entry, including electricity, phone lines and coax cables. Some TESCO plug strips have three-way protection available at the appliance. TESCO also offers equipment for incoming phone and coax wires. 


Protecting vulnerable home electronics, which can be a big investment, is the primary reason members inquire about Power Quality Plus.




TESCO Single plug surge protector.Q. Are there warranty restrictions?

A. Yes. Most importantly, a proper home ground wire is required at the meter base. We will not install the meter base surge protector if a building does not meet this criteria - period. There's no warranty protection if there's no ground wire. 


Additionally, home electronics must be protected by a TESCO plug strip in addition to the meter base unit. Both devices must show evidence of surge damage to activate the warranty. Meter base damage must also be evident to activate the "white goods" warranty. 


Q. Does surge protection prevent blinks or outages?


A. No. The equipment does not prevent blinks, outages, provide back-up power or prevent damage that could result from low voltage. It does help prevent damage from excessive voltage. 


Q. What conditions cause power surges?


A. The majority of surges are caused by lightning. Now through November, and each spring (April, May), Missouri weather is likely to produce storms with damaging lightning. The more electronics we have, the more damage lightning can cause. Accidental damage to electric facilities, such as a vehicle accident that damages poles and power lines, can also result in a rare voltage surge. 


Q. What does Power Quality Plus protection cost?


A. Residential meter base units can be leased for $5.95/month or purchased for less than $300; both include installation by a Cuivre River service crew. 


TESCO outlet and plug strip prices range from $19 for a single plug up to $75 for a strip with muliple electrical outlets, telephone outlets and coax cable outlets. Hard-wired devices for telephone and coax cables are available for you to purchase and install for less than $75 each. Equipment for three-phase power is also available upon request for lease or purchase. 


Bob Hysong is a Member Services Representative in Troy. For more information contact Bob at 800.392.3709, ext. 233. 


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